“We were
impressed with the commitment you made to ensuring that the class
was tailored to meet Tuomey’s needs. Your positive attitude, warmth
and enthusiasm made our experience with you enjoyable. You were
receptive to our scheduling needs and were always willing to
accommodate and other needs we expressed.” The tips have been very
effective and powerful. You far exceeded our expectations!”
Michelle
Logan-Owens
Director,
Training and Development
Tuomey
Healthcare System
“Thanks for a
great job! All 400 audience members loved you … and your important
messages on how to create customer delight in our schools. The
“mystery shopping” experience proved to be invaluable in helping us
recognize our strengths and working on areas of improvement. I also
appreciate your commitment in supporting public education for our
children. We look forward to your return to New York this fall.”
Charles Dedrick
Superintendent
Cohoes School
District
“You were
absolutely great on Thursday night! You were fun, funny and
inspiring – and you touched us all. Today, as we listened to groups
reporting back to the large groups, more than once I heard ‘Jeffrey
Black said…’ People heard you and incorporated your message. The
retreat was a great success -- thanks to your time and talent.”
Dr. Kathleen
Hayes, Ph.D.
Program Director
Families for
Kids
“Thank you for
sharing your strategies with our DSS teams on Friday. Your dynamic
presentation added much value to our agency. Your pointers will
remain with the staff throughout the years. This type of
reinforcement was useful and is sure to improve the quality of
service provided by staff.”
Jackie G.
Jenkins
SC Department of Social Services
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